Full-time
Amsterdam, Netherlands
KAI helps organizations structure knowledge, automate workflows, and introduce secure AI systems across their teams. We are looking for a Customer Success Manager to help organizations successfully adopt the platform and guide them through onboarding and growth. This role is based full-time in our Amsterdam office.
• Lead onboarding processes for new customers
• Support organizations during KAI implementation
• Help teams structure knowledge bases and workflows
• Monitor platform adoption and usage
• Act as main point of contact for enterprise customers
• HubSpot
• Notion
• Slack
• Google Workspace
• Microsoft 365
• Customer analytics tools
• Helpdesk tools (Intercom / Zendesk)
• Experience in customer success or account management
• Strong communication and organizational skills
• Experience with SaaS platforms
• Ability to support enterprise clients
